This Return & Refund Policy is governed by the Consumer Protection Act 1999 (Act 599) and the E-Commerce Consumer Protection Guidelines issued by the Ministry of Domestic Trade & Cost of Living (KPDN), Malaysia.

By purchasing from Vault 6 Studios, you acknowledge and agree to the terms set out in this policy.

Returns are accepted under the following conditions only:

• Item received is damaged or defective due to transit or manufacturing fault.
• Item received is materially different from the product listing (e.g. wrong figure, wrong variant).
• Item is missing components that were explicitly stated as included in the listing.

Returns are not accepted for change of mind, collector's remorse, or minor cosmetic variations inherent to prize figure manufacturing tolerances.

Return requests must be submitted within 7 calendar days from the date of delivery, in accordance with Section 14 of the Consumer Protection Act 1999.

Requests submitted after this window will not be entertained unless the defect is latent and could not reasonably have been discovered within the return period.

All returned items must be:

• In the same condition as received — including all original packaging, accessories, and documentation.
• Securely packed to prevent additional damage in transit.
• Accompanied by photographic evidence of the defect or discrepancy, submitted at the time of the return request.

Items returned in a condition worse than received, or without original packaging, may be subject to partial refund or rejection at our discretion.

The following are strictly non-returnable:

• Items listed as Pre-Order — unless the item arrives damaged or incorrect.
• Items where the original seal has been broken by the buyer after receipt, unless the defect is internal.
• Items purchased during clearance or final-sale promotions, where explicitly marked as non-returnable.

To initiate a return:

1. Contact us via WhatsApp within the 7-day window.
2. Provide your order reference, photos of the defective or incorrect item, and a brief description of the issue.
3. Await confirmation. We will respond within 2 business days.
4. If approved, ship the item back to the address provided. Return shipping cost is borne by the buyer unless the fault is ours.

Upon receipt and inspection of the returned item:

• Approved refunds will be processed within 7–14 business days.
• Refunds are issued via the original payment method (bank transfer, e-wallet, or platform credit).
• Original shipping fees are non-refundable unless the return is due to our error.

We do not offer direct exchanges. If your return is approved, a full refund will be issued and you may place a new order for the correct item, subject to stock availability.

This policy is subject to and construed in accordance with the laws of Malaysia. Any disputes shall be resolved under the jurisdiction of the Malaysian courts, with reference to:

• Consumer Protection Act 1999 (Act 599)
• Sale of Goods Act 1957 (Act 382)
• Electronic Commerce Act 2006 (Act 658)

For all return and refund enquiries, please visit our Contact Us page.